Describe the dashboard. We will do the rest.

One line, no queue system, no ticket number. If we cannot help, we will say so and tell you who can.

Hours

Monday to Saturday, 9am to 7pm Eastern Time. Outside those hours the guide on this site stays available to read.

What to have ready

• Vehicle year, make, model and trim level
• Whether the stereo is the original or has been replaced
• What the screen shows, with any error wording copied exactly
• The receiver identifier, if you have already found it

What we will never ask you for

A password. A one-time code or verification code. Full card details. Remote access to a device. If anyone asks you for those in connection with a radio problem, end the call.

If your question is about billing or an account

We cannot help with it, and we will not pretend otherwise. Subscriptions, charges, renewals and cancellations are handled by the service provider directly, on the account that holds them. We can help you work out what to ask them.